Australia

  • Free shipping offer is only available on orders over $80.
  • Deliveries under $80 will incur a $10 delivery fee.

Worldwide

  • Free shipping offer is only available on orders over $250.
  • Deliveries under $250 will incur a $20 delivery fee.

We aim to ship in-stock purchases within 48 hours of payment confirmation and send via courier or Australia Post.

We do not ship over weekends.

A signature is NOT always required on delivery, depending on the delivery company and the size of the item.  Please let us know if it is NOT safe to leave the item at the premises via email on hi@nalo.store or on the comment section on your order. The product will be left at the front door at your own risk.

Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges (only full price items)

– Up to 14 days from date of purchase

If you receive any products that you are unhappy with, simply return your item with the proof of purchase in the same condition as you received it, within 14 days and we will happily exchange or refund the full priced item/s. We are also happy to ship your exchanged item/s back to you for free, but you are responsible for the cost of freight back to us. We highly recommend you return your item/s by insured, registered post because Nalo is not liable for any lost return parcels.

Please send returns to:

Nalo Returns
PO 3132
Austinmer NSW
2515

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Nalo indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms and conditions included with any purchase order, whether or not such terms and conditions are signed by Nalo. Nalo reserves the right to make changes to this site and these terms and conditions at any time.

We keep on top of our inventory levels as closely as possible. There may be rare occasions (on any given product) where a customer may purchase a product that is temporally out of stock. In this case we shall contact the customer immediately and give an estimated time of arrival.